How can we help?

Getting a good time

• Film from the side, level with the finish wall, so the touch is easy to see.
• After the race, use Check the time to step to the start and the touch. That frame-exact time is the one saved.
• Add the stroke, distance and course so the race counts toward bests and progress.

Pro and purchases

Restore Pro on a new phone: Settings, then Restore purchases. Use the same Apple ID you bought with.

Family Sharing: turn on Purchase Sharing in your iPhone Settings, then open Heatstamp on the other phone and tap Restore purchases.

Cancel: iPhone Settings, your name, Subscriptions, Heatstamp. You keep Pro until the end of the period.

Videos and storage

Races are saved inside Heatstamp on your iPhone. To keep a copy elsewhere, share the clip or save it to Photos. If your phone runs low on space, delete old races from the swimmer screen.

Something not working?

Use Contact support in the app’s Settings. The email it opens includes your app version and phone model, which helps us fix things faster.